Description
A *Housekeeping Supervisor* is responsible for overseeing the daily cleanliness and sanitation of guest rooms and common areas (and/or offices/facilities). This role leads and coordinates housekeeping staff, ensures service standards are met, handles inspections and quality control, manages supplies and schedules, and addresses cleanliness issues or guest requests promptly.
Requirements
- Prior housekeeping experience (often 1–3+ years) and/or lead/supervisory experience
- Knowledge of cleaning methods, chemicals, and safety procedures
- Ability to inspect work, manage time, and handle multiple priorities
- Good communication skills and professional customer service
- Physical ability to support cleaning standards (walking/standing, lifting as required)
Responsibilities
- Supervise Housekeeping Staff
- Lead, coach, and schedule housekeeping team members.
- Assign rooms/areas, set priorities, and monitor productivity and performance.
- Maintain Quality & Cleanliness Standards
- Inspect rooms and common areas to ensure standards are met (cleanliness, presentation, organization).
- Verify completion of room turnovers, deep-cleaning tasks, and sanitation procedures.
- Ensure Proper Procedures & Safety
- Enforce safe cleaning practices and proper use of chemicals/equipment.
- Follow health, safety, and infection-control guidelines (as applicable).
- Ensure staff comply with PPE and hazard communication procedures.
- Manage Supplies & Inventory
- Monitor inventory of linens, toiletries, cleaning chemicals, and consumables.
- Coordinate restocking/reordering and prevent shortages or wastage.
- Ensure chemicals are stored and labeled correctly.
- Handle Issues & Guest/Resident Requests
- Respond to cleanliness complaints, missing items, damage reports, and urgent cleaning needs.
- Coordinate with maintenance/engineering for repairs (e.g., broken fixtures, plumbing issues).
- Conduct Training & Staff Development
- Train new hires on cleaning standards, checklists, and equipment usage.
- Provide ongoing coaching to improve quality, speed, and consistency.
- Document and Report
- Complete housekeeping reports, inspection logs, and checklists.
- Track room status, lost-and-found items, and corrective actions.
- Report recurring issues to management (e.g., maintenance problems, supply gaps).
- Coordinate Deep Cleaning & Special Projects
- Schedule and oversee deep-cleaning (e.g., carpet cleaning, window washing, sanitation projects).
- Support seasonal or event-related cleaning requirements.
